That's more popular in the winter.Īre the latte and Coolatta machines finicky? What's the highest dollar amount of tips you've made in one shift? And it was Christmas Eve a couple years ago, and there were only two of us working at that time and he tipped us a $20 so we each got $10. I used to open on the weekends at, like, 5 in the morning and some guy would come in every single morning at the same time and order three coffees. The best thing that happened to me when I was there happened when I opened once. Or some people try to scam you and say they didn't get any cream cheese, so you just give them another one even though they already got the first one, but they'll just tell us they didn't get it. People who come back and say their coffee is burned and order you to remake it. I usually work eight-hour shifts and I'll drink, like, two or three with the extra shots in them. How much coffee do you drink during a shift? But we usually put one knife-full on each side. They want the cream cheese on both sides and then put together. Some people get mad if you put cream cheese on just one side of the bagel and then put the other half on like a sandwich. They freak out about that, but sometimes it's just a mistake. And we're technically supposed to pay - we get an employee discount though - on sandwiches and bagels, I think, but we pretty much just eat them.ĭo people ever complain about how much cream cheese they get on the bagels? I think technically coffee is free, so we do that. When you're working a regular shift, do you get coffee and food? What do you think is the most popular drink?Įither coffee with the caramel or mocha swirl syrups, or the iced coffee. I can't get over the half cream, half coffee. One guy gets an extra-large coffee, half cream, half coffee, one sugar. Another one - this lady comes in, multiple times a day, mind you - she gets a medium iced coffee with half a pump of mocha, 10 pumps of pumpkin, extra, extra cream, and then there ends up being only a dash of coffee in it. What's one of the craziest orders you've heard? In a normal shift, I'll recognize, like, eight to 10 people whose orders I have memorized. They're made in a machine, so in the summer the machine runs out frequently, so everyone has to keep filling it up, which is hard because you have to keep running to the back.ĭo you have any regular customers that you see often? One time this woman came through the drive-through and ordered 12 Coolattas and then expected us all to carry them out to her car when she pulled up. The worst thing ever, though, was in the summertime when we had Coolattas. What was the most annoying request you've dealt with? And if someone made their coffee wrong at the drive-through, they'll come back inside to the front counter and yell at us. If their sandwiches are wrong, if they have cheese on them and they asked for no cheese. What kind of things do they get mad about? People get mad about things, and even if I have no idea what they're talking about, they'll take it out on me. If they have a problem, they will take it out on you. What's the biggest difference between working the drive-through and the counter inside?Īt the front counters, people are more mean to you because they're right in your face. I work on the cash register, and I make all the coffee for the drive-through customers. I help new people out, but I can pretty much do everything because I have been there so long. I'm a general employee, so I pretty much have to know everything. What are your main responsibilities at Dunkin' Donuts? But what's it like to work there? caught up with a twentysomething employee who shared her experiences dealing with demanding customers, filling unappetizing orders, and going to work hungover. Dunkin' Donuts has been the subject of many creative works over the years: a prank on the Ellen DeGeneres Show, a parody of Beyoncé's "Drunk in Love" called "Dunkin Love," and an SNL skit, among others.